Customer Stories

"Once we discovered just how powerful the Mad Quality plugin is, it's been our 'robo editor' of choice! We have mapped dozens of our style guide conventions to Mad Quality Plugin rules. Now, it quickly finds half of the issues in every single topic, whether it's topic type mismatches, topic structure, unwanted grammar, or non-breaking spaces — and saves hours we'd otherwise have to spend on language edits!"

"The Markdown plugin is a game changer for me. By moving our content to Markdown, we can feed our support portal CMS while still generating high-quality PDFs from Flare. But most importantly, it also helps democratize content maintenance beyond the increasingly limited pool of tech writers with Flare expertise. And Mattias' responsiveness to questions and issues is simply the best I have ever seen in the software business."

"I can't thank you enough for this plugin. What a life saver! I am in the process of migrating 3 extensive product manuals from markdown to Flare, and it's just a breeze with your plugin. I can even replace tags on a page to apply different formatting. The content comes over so clean and beautiful, there's hardly any post-import work to do. I am extremely grateful and can only recommend this to anyone having to make the move from markdown to Flare."

"The speed and accuracy of the rule flagging is impressive. I demonstrated the plugin to our wider team of 30+ writers and the feedback was overwhelmingly positive. We love the plugin!"

"I started using Mattias Sander's Kaizen plugin this morning. I'm 80% done with a long word import I'd blocked out for 20 hours. Five hours work with the plugin put me more than a day ahead of schedule."

"The results from our team review were overwhelmingly positive following the webinar. We see this as very helpful for our tech writing workflows and are moving forward with an evaluation for a multi-seat annual subscription."

"Improvementsoft's Markdown plugin is an integral part of our documentation process, enabling us to tightly bind our documentation sources with our code base, allowing anyone on project teams to contribute."

"The Kaizen plugin dispatches repetitive tasks in a jiffy. Our customer success team at MadCap recommended installing it for use with Flare. So glad they did!"

"The customer service is excellent. We received a quick response to resolve a licensing issue, and the technical support has been very accommodating and helpful in setting up and customizing our rules. Everything seems to be working perfectly."

"The one that stands out is the Kaizen plugin. It's an excellent asset with features such as MarkDown Import, Tag Replacer, Topic Splitter, Glossary Import, and many other options related to quality assurance, project management, and reviews. Last but not least, the Kaizen plugin is free!"

"The speed and quality of support are superb, and the Markdown plugin is a great help for us in automating our site updates."

"This is a truly valuable piece of software. It has been tested extensively and is a great help for authoring our documentation. We are confident it will improve our writing significantly."

"Free or relatively inexpensive tools like the Mad Quality plugin are invaluable. These tools check the topics in your MadCap Flare projects to make sure they comply with your corporate style guide and general best practices of technical writing."

"Just wanted to say, once I cleaned up the markdown content we have, your plugin worked beautifully and saved me a lot of time. Also, your customer service is top notch. Cheers and thank you!"

"The plugin is doing its job! We are very positive about proceeding with a purchase, and I am already working on creating cool, new custom rules for our style guide."

"Incredibly, this must-have plug-in is still available free!"

"Excellent plugin for importing and exporting Markdown files to and from MadCap Flare topics. Great support in case of questions."

"This tool is great and we believe it will be really valuable for tackling badly structured projects, helping us save significant time and effort."

"Improvementsoft has been amazing, the plugins help our team complete tasks faster than before and when we have a question or suggestion they are quick to respond with either a suggestion or a quick change to a plugin. The agility of Improvementsoft has made our work life so much easier!"

"The Kaizen plugin not only increased my efficiency with assigned tasks but also offered solutions to a variety of problems I hadn't considered addressing because they seemed too big to overcome. Messy, inconsistent tags. Replacing code with confidence. Tracking the progress of all those little one-off issues you find while addressing something unrelated."

"The experience with Improvementsoft was above expectation and Mattias Sander is very prompt in replying to all the queries."

"Backed by one of the most responsive and customer‑centric vendors I've worked with in over a decade, Kaizen Plugin has been mission‑critical to my documentation work for over five years, and the AI Helper quite literally enabled me to meet major release deadlines during extreme staffing shortages."

"The best tools to make Flare just WORK better. Your tools save me so much time and effort."

"Excellent software, excellent service."

"Significant quality improvement. Writers no longer have to look up the gazillion writing rules, the plugin checks their content for them."

"The Kaizen Plugin was essential to my Flare workflow and the productivity features alone saved me countless hours."

"Your tools have saved me and my team many hours of work by reducing the time spent creating bulk topics and maintaining the quality of our projects. We have a large project, and it would be impossible for us to keep on top of the quality improvements without your tools."

"Improvementsoft migrated over 2,000 pages of our manufacturing manuals in record time. The quality and attention to detail exceeded our expectations."

"I am more than happy to recommend that you hire Mattias for your projects. He has a knack of finding the smarter way to do things, and he inspires those around him in the process. You get more things done efficiently, without human error and without breaking a sweat! He is a master at continual process improvement, never resting on his laurels."